Responsible Gaming
Ensure compliance with responsible gaming regulations
Centralised / Distributed model support
Real time Monitoring and Alerting
Analytics and investigation
- Customers can exclude themselves at the licensed venue or through a centralised service
- Enrolments are made easily by uploading a drivers’ licence
- Facial images can be shared with
nominated excluded venues
- Facial biometrics can be integrated with the licensed venues VMS/CCTV facilities
ANALYTICS AND INVESTIGATION
- Forensic tools are available to enable the analysis of customer non-compliance
- Analytical data is available to assist with trend analysis and venue compliance
- Reporting tools allow for easy compliance reporting and incident tracking
REAL-TIME MONITORING AND ALERTING
- Self-excluded customers faces are tagged on enrolment to ensure they are banned from gaming rooms
- Faces of patrons are checked against banned lists upon entering a licensed venue or gaming room
- Alerts are raised in real-time and can be sent to key staff/duty managers via SMS or email
VIX VIZION - PRIVACY AND SECURITY
Responsible gaming is a very sensitive issue and the Imagus software has been designed with privacy principles top of mind. The facial images are stored in a secure facility and are only shared to those licensed venues nominated by the self excluded customer. Images can be shared as image files or metadata. The data can be automatically purged from the system when the exclusion period expires.